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Frequently asked questions
Draft wording. LipAfrika must review and approve this page before the shop goes live.
How do I order?
Choose your shade, add it to your bag and check out. Pick PAXI or PUDO, tell us which PEP store or locker suits you, and choose how to pay. We'll WhatsApp you to confirm your order.
Can I order on WhatsApp instead?
Yes. Send us a message on 083 369 4763 with the products and shades you'd like.
What does delivery cost?
Delivery is added at checkout, and the price depends on the option you choose.
How long does delivery take?
We send your order once it's confirmed and paid. PAXI parcels usually take 7 to 9 working days to reach your PEP store, and PUDO parcels usually take 3 to 5 working days to reach your locker. You'll get a message with a collection code when it arrives.
How do I pay?
You choose how to pay at checkout.
How do I choose my shade?
Each product page shows the shades as colour circles, with photos where we have them. Not sure? WhatsApp us and we'll help you choose.
Can I return a product?
For hygiene reasons we can't take back lip products that have been opened or used, unless they're faulty. See delivery and returns for the details.