Delivery & returns
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Delivery
We deliver anywhere in South Africa. At checkout, choose one of these:
- PAXI: collect your parcel at a PEP store.
- PUDO: collect your parcel from a PUDO locker.
Tell us the PEP store or PUDO locker that suits you. We book your parcel once your order is confirmed and paid, then WhatsApp you the tracking number. When it arrives you'll get a message with your collection code.
Delivery times are estimates from the delivery companies and can be longer over public holidays and busy periods.
Returns and refunds
For hygiene reasons we can't accept returns of lip products that have been opened, swatched or used.
If your order arrives damaged, faulty or isn't what you ordered, WhatsApp us within 7 days of collecting it, with a photo, and we'll replace it or refund you.
Your rights under the Consumer Protection Act are not affected.
Questions?
Chat to us on WhatsApp 083 369 4763.